1 - How to place an order ? Step by Step
1 - You have to inform us about the code id of the products you want with the wanted qty/sizes/colours.
You can simply do it by email or by filling up our order form.
Download our order form here.
2
- After validating your order, we will inform you about the estimate shipping costs and possibilities, the production schedules and terms of payment.
3
- Depending on your order we will ask between 50% and 80% deposit to start the production.
4
- When the production will be finished we will prepare the packaging and send it to our cargo.After the quotation of our cargo we will ask you for the second payment: the shipping costs + the balance payment.
5
- Shipment and transfer of all the documents (Tracking Number, Air Way Bill, …).
Our first priority is the communication between our customer and our company.
We will inform you about every thing during all the process.
Be sure we will not reply an email in more than 24 hours.
2 - What is the minimum order?
The total order must be more than 800 USD.
Minimum order per items:
Fashion wear: 10 pcs per style – per colour (mixed sizes possible).
Jewellery: 40 pcs per style. (mixed colours possible).
Handbags: 10 pcs per style. (mixed colours possible).
Sandals: 10 pcs per style per colours (mixed sizes possible).
Note that if you choose the products from our STOCK the minimum order is reduced to 300 USD and we are more flexible with the minimum per style.
Click here to know more
3 - What about the shipping costs?
The shipping costs will depend on your location and on the total weight/volume of you order.
To have have an estimate of the shipping costs to your country please click here.
Less than 45 Kgs:
By Door to Door service: Fedex/UPS/DHL/…
Time of delivery: Between 3 and 6 days.
Good for jewellery and small sample orders less than 30 Kgs.
For more than 30 Kgs it is more interesting to order more than 45 Kgs, so we can send by Air Cargo: much cheaper.
Between 45 and 200 Kgs -500 Kgs:
By Door toAirport: Air Cargo.
Time of delivery: 5 days.
This is the best solution for “small orders”: it is fast, reliable and quiet cheap compared to the Door to Door services.
The minimum weight possible accepted by all the airline companies is 45 Kgs.
More than 200-500 Kgs:
By Door to Port: Sea Cargo - LCL.
Time of delivery: between 1 month to 2 month.
This is a good solution for biggest order and if you are not in a hurry!
Good for furniture orders.
The price is by volume, by Cubic Meter (CBM).
The minimum volume possible accepted by all the sea lines companies is 1 CBM.
But the best is really to fill up one full container: It is even more interesting to order a container and to fill it half, than to have 10 CBM by LCL.
Note that by LCL your shipment will have to wait that the container is completely full (mixed with other shipments) to be sent.
Containers:
20 feet or 40 feet: by Sea.
Time of delivery: 1 month.
This is the best and cheapest solution (for big volumes).
With a full container you are the owner of your container and it is easier to manage it. It is also faster.
Please contact us for quotation to your port
4 - Is there any additional costs?
Depending on your country you will have to pay some taxes.
Every country imposes its own taxes, duties and other administrative
fees.
Customers are encouraged to contact their local postal service or
customs bureau to inquire about possible import taxes.
To make the taxes lowers we give you the possibitly to make for you a special invoice for the shipping, with the value of the goods devided by 2...
5 - How long will it takes to get my order?
It takes between 3 weeks and 5 weeks, depending on your order and without the shipping time.
6 - Do you offer discounts?
Between:
2,000 and 5,000 USD we offer: 10% discount on the total amount.
5,000 USD and 10,000 USD we offer: 20% discount on the total amount.
More than 10,000 USD: please contact us.
Note: If you are Wholesaler OR Distributor, this website is for you: http://www.atbali.net
We can also give special prices for some products if you order one item in big quantity. We are very open.
7 - What are the facilities of payment?
The payment must be made by Bank transfer.
The other ways are:
- Western union
- Soon the payment will be able to be made online. Please contact us.
For Western union and Internet payments, the additional fees are 5% from the total amount.
8 - What if I receive some broken/incorrect products?
A simple picture of the broken/incorrect products will be enough for us.
If it appears that the mistake is from our part we will offer you
:- A refund of the value of the products or
- A discount on your next order.
9 - What happens if we are late during the production?
If we are late more than 1 week, 2 possibilities:
- We will give you 5% discount on your next order
-
We send you the order with the products that are already produced and we will deduce the amount of the missing pieces on your second bank transfer.
10 - Can you make my own labels/products?
Yes we can make labels. A simple picture/dimensions will be enough for us.
Please contact us for the quotation.
For the custom products, most of the time a picture is not enough; we need a real sample, to be sent to our address in Bali .
After we receive the sample/picture, we will give you a quotation and make a sample for you.
Than if you agree with the sample we can start the production.
We charge the production of the samples 100 USD that will be deduced on your next real order.
11 - Why Bali?
Maybe you would prefer to order from China , much cheaper…?
Not sure, the handmade work form Bali is unique. No machines in the world can produce most of our products and when you see the final result, you can really feel that you have an incredible piece of art.
It is also one of the only places in the world where you can produce in a small area, many different kinds of products; in Bali every thing is possible!
12 - Why AtBali.com?
Our goal?
- Make sure that the quality is respected and the production on time.
- Make every thing easy for you and offer the best from Bali , based on our experience.
- Make of your money the best investment possible.
- And finally, make sure that you will order with us again soon.
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